Order Cancellation & Modifications

You have a 24-hour window, starting from the completion of your payment, to cancel or modify your order. We want to ensure you have the flexibility you need, so please feel free to contact us at support@5thwheelebike.com

Please note that once your order has been transmitted to the warehouse for shipping, customers are responsible for the return shipping fees for the bike, typically ranging from $100 to $200. These fees will be estimated by FedEx based on your address.

Return & Refund Policy

At 5TH WHEEL, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. 

Products purchased from 5TH WHEEL can be returned by the original purchaser within 14 days from the date the product was received. Any request after 14 days will not be honored. Please make sure to first contact us by email at support@5thwheelebike.com.

  • Returns of New Bike: A customer may return any new bike within 14 days of receipt of the bike. The bike must be in new condition and in original packaging. Customers will be responsible for paying the return shipping fees. The return shipping fee will be deducted from your refund amount.

  • Returns of Used Bike (10 miles or less on the odometer): Customers will be responsible for paying the return shipping fees and a restocking fee of 20% of the original purchase price of the bike. The return shipping fee and the restocking fee will be deducted from your refund amount.

Return & Exchange Conditions

  • ltems returned without authorization will not be accepted.
  • Items must be returned within 14 days after you receive them.
  • All items must be in excellent condition, unworn and undamaged, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.
  • When returning or exchanging items, customers must use a shipping method providing tracking information.
  • Returns are eligible within 14 days upon receipt of the product, in addition to a maximum odometer reading of 10 miles or less. For any return requests, you will have to cover the shipping cost yourself.

General Return Process

If an item arrives defective, 5TH WHEEL will exchange it for a working product and provide a return shipping label for the defective product at no cost to the customer. When we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. We will deduct the shipping fee $100-$200 per unit when we are making a refund.

Items Damaged in Transit: If you did not purchase shipping insurance, please make a damaged package claim with FedEx https://www.fedex.com/en-us/customer-support/claims.html Damaged or missing package claims must be filed within 7 days of delivery date.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@5thwheelebike.com.

Order Cancellation

Customized items are not eligible for cancellation. For non-customized orders, you can cancel for free as long as the products have not been shipped out. If the package has been shipped out, you need to pay extra $100-$200 per unit as shipping fee for canceling order.

Out of Policy Cases

Returns after 14 days will not be honored.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, 5TH WHEEL service team is still available to you, please contact support@5thwheelebike.com for a better solution. If anything is unclear, or you have more questions, feel free to contact our customer support team.

If you have any questions, please email us at support@5thwheelebike.com.