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Tide

Commuting eBike

With a folding magnesium alloy frame and a highly responsive torque sensing powertrain, the 5th Wheel Tide 1 brings every cool feature in a sleek design!

Thunder

Folding eBike

Fold in to store. Fold out to explore!

Tornado

Cargo eBike

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Torrent

Commuting eBike

The Torrent 1 flattens every hill, thanks to its 500W torque-sensing powertrain. It features top-shelf components and a breathtaking exterior with sleek lines!

Tempest

Road eBike

Blending performance with style, the Tempest 1 weighs just 18.5kg and features 700x32C tires to efficiently roll over every obstacle in your way!

With both hands on the handlebars and your feet on the pedals, the motor engages.

The Thunder series is primarily designed for riding in cities. Off-road or extreme sports riding is not recommended.

IP54.

The E-bike has a built-in battery and does not support removing the battery for separate charging.

The e-bike does not support this feature. After reaching the set speed limit, the motor will stop working, but you can continue riding by using human power.

Yes, it does. Because lithium batteries are used as the core components, the performance of the batteries will be affected to some extent in low-temperature environments. This is mainly reflected in reduced battery life.

When the red light on the charger is on, it indicates that it is charging. When the red light on the charger turns green, it means the battery is fully charged.

Press and hold the power button for 3 seconds to turn on the E-bike.

Press and hold the power button for 3 seconds to turn off the E-bike.

The E-bike currently does not support energy recovery.

Press the power button twice quickly to toggle the headlight on and off.

Cruise control is not supported on the Thunder series E-bikes.

The charger will produce heat during charging, and it's normal for it to feel hot to the touch at its highest temperature. Once charging is complete, unplug it from the power source and let it cool down naturally.

Keep the charger away from open flames and water. Unplug it promptly after the battery is fully charged, and please do not charge it for more than 24 hours.

If there is no activity (no speed or button presses) for more than 5 minutes when the E-bike is turned on, it will shut down and cut off power automatically.

If the E-bike is not being used for a long time, it's recommended to fully charge the battery every 30 days.

The battery cannot be removed. Unauthorized removal will void the warranty. The internal circuits have high voltage, and removing the battery exposes these circuits, posing a risk of electric shock. Do not attempt to remove the battery on your own.

Battery range can be affected by various factors such as temperature, load, speed, and whether the bike is being ridden at a constant speed. The advertised range assumes a fully charged battery, a 75 kg load, a 77℉ ambient temperature, and 60% of the maximum speed on a flat, hard surface.

Brake pads are components that clamp onto the brake disc to slow down the bike. If you notice a decrease in brake performance during riding, it's recommended to replace the brake pads.

Thunder series does not support the APP.

If there is an issue with the E-bike, an error code will be displayed on the dashboard. Consult the user manual for the corresponding error code and follow the instructions provided, or contact customer service.

If the battery cannot be charged under normal use, please contact customer service.

A battery with a high number of charge cycles may not charge to 100%. The theoretical lifespan of the battery is 500 charge cycles, with at least 70% capacity remaining. If the battery can only be charged to an abnormally low percentage, such as 60%, please contact customer service.

Please check if the E-bike has power by connecting it to the charger. After the battery is fully charged (the charger's red light turns green), disconnect the charger and check if the E-bike can be turned on.

Please check if the E-bike has power and if the gear is not set to 0. If the issue persists, please contact customer service.

Please check for foreign objects on both sides of the motor and the tire surface. Remove any debris and check if the noise persists.

Weak braking is usually caused by a loose brake cable. Try tightening the brake cable. If the problem persists, please contact customer service.

Handlebar misalignment is usually caused by loose screws on the stem. Loosen the screws, realign the handlebars, and then tighten the screws.

Check if the front fork is loose or damaged. If it is loose, tighten the screws. If the problem persists or the front fork is damaged, please contact customer service.

Please contact after-sales service for repair.

Please check if the chain is stuck. If the chain is in good condition, please contact customer service.

You need to check if the headlight connector is working properly. If the connection is good, please contact customer service.

As the headlight is used for a long time, its brightness will decay. We recommend you to replace the headlight.

As the increased number of charge and discharge cycles of the battery, its capacity will decrease to some extent, resulting in a shorter cruising range.

If you need to modify or cancel your order, please email support@5thwheelebike.com immediately. Please keep in mind that once your order is dispatched to our warehouse, we cannot make any changes.

The current shipping time for in-stock ebikes is 3-5 business days. We normally need 1-5 business days to process and ship your order. Please note that non-business days such as weekends and holidays are excluded from processing and shipping.

If your package is returned due to an incorrect address provided by you, you will be responsible for paying the additional shipping fees, which range from $50-$200 per unit.

Yes, a 10% restocking fee will apply to refused packages (except for those damaged in transit).

At 5TH WHEEL, customers can request a return of their purchased products within 14 days from the date the product was received. However, the item must be in pristine condition, unworn, and undamaged, with tags, and in its original packaging.
Also, the maximum odometer reading should be 10 miles or less. All items must come with a receipt or proof of purchase, and customers must use a shipping method that provides tracking information.

No, unauthorized returns will not be accepted. Before returning any product, please contact us via email at support@5thwheelebike.com.

For non-customized orders, you can cancel for free within 24 hours after placing the order by replying to your order confirmation email. After that, you can still cancel it as long as the products have not been shipped out. If the package has been shipped out, you need to pay an extra shipping fee of $50-$200 per unit to cancel your order.

Once we receive and inspect your return, we will notify you if your refund has been endorsed or rejected. In case it is approved, it will be credited to your selected method of payment within 2-3 working days.
If you do not receive your refund within this time frame, contact your bank or credit card company. Generally, it takes some time to officially post a refund. However, if you have not received your refund even after doing all this, refer to us at support@5thwheelebike.com.

To file a warranty claim, you must contact 5TH WHEEL at support@5thwheelebike.com and provide proof of purchase, along with photos of the damaged item. It is recommended to contact 5TH WHEEL before filing a claim to determine if there is a simple and quick fix for your issue.

No, unauthorized returns will not be accepted. Before returning any product, please contact us via email at support@5thwheelebike.com.

5TH WHEEL offers paid repairing services that include freight, accessory fees, and labor cost. If the same accessory has the same fault again within 3 months after repair, 5TH WHEEL will provide free repair services.

Yes, it is recommended to contact 5TH WHEEL at support@5thwheelebike.com before filing a warranty claim to determine if there is a simple fix for your issue.

The following damages are considered out of warranty:

  • Damage resulting from abuse, neglect, or misuse, which includes but is not limited to fire, collision, water damage, theft, or riding over obstacles.
  • Damage caused by aging, such as fading or color shading of painted surfaces, rusting, deterioration of plated surfaces, rubber, and plastics.
  • Any products that have been modified or remodeled.
  • Spare parts not covered under warranty.
  • Cracked frame due to excessive load.
  • Water damage to electrical components.
  • Deformation of the front wheel or motor.
  • Wearing of plastic or brake parts.
  • Damaged decals.
  • Flat tires due to normal wear and tear.

  • Weak WiFi/Internet: If your internet was slow when checking out, the page may have kept trying to process the payment each time you clicked pay. This can cause extra transaction records.
  • Changes to Your Order: You may have gone back to the checkout page a few times to adjust what you were buying (like a different bike option). Each time the payment details are sent , they could make multiple transaction attempts.

Don't worry if you see something unusual with a payment, just let us know and we will work directly with you to clarify the situation.

The 5TH WHEEL Tide 1's 36V 9Ah Lithium battery can power the motor for up to 40km on pure electric mode and 80km on pedal assist mode.

You need to separately purchase the stand to mount the bike and use it for indoor exercise.

The bike weighs in at 24kg (53lbs) and has a load rating of 100kg (220lbs).

The US version is a Class 2 electric bike, with its top speed capped at 20mph for both throttle/ pure electric and pedal-assist modes. The European version maxes out at 25km/h on pedal-assist in compliance with EU regulations.

The charging time is 4-5 hours with the standard adapter input voltage of 110V-240V/2A AC.

The Thunder 2 has a net weight of 22kg (48lbs) and a maximum load capacity of 100kg (220lbs).

The Thunder 2 has four riding modes: 0, 1, 2 and 3. You can shift up or down between the modes by pressing the power button and M button. In mode 0, the bike will have no pedal assist. In modes 1, 2 and 3, the bike can reach the maximum speed, but the level of pedal assist will be different.

The charging port is located under the handlebars on the left side of the frame.

The battery uses 40 18650 cells with a rated voltage of 36V and a rated capacity of 10.4Ah.

It takes 4 to 5 hours to fully charge the battery using the standard charger with an input voltage of 110V-240V/2A AC.

The recommended tire pressure is 30 PSI. It is suggested to lower the pressure slightly on wet roads.

The tires are 20" x 2.125" pneumatic rubber tires.

The US version is Class 2 with a top speed of 20 mph for both throttle and pedal assist mode. The EU version has pedal assist only and a top speed of 25 km/h to comply with EU regulations.

The US version has a range of 37 km in throttle mode. The EU version and US version in pedal assist mode have a range of 50 km.

The US version uses a motor with a rated power of 350W. The EU version uses a motor with a rated power of 250W.

The unfolded dimensions are 1515*580*1085mm. The folded dimensions are 850*430*730mm.

It uses Shimano shifter, derailleur and cassette.

The front fork uses high-carbon steel. The rear fork uses spring damping.

The frame is made of aluminum alloy.

The brake discs are 160mm, specifically the JAK-8V model.

It is recommended to adjust the shifter during riding. The handle on the dial is used to shift down. The blue button at the thumb position is used to shift up.

- You can adjust the position of the rear derailleur by turning the hexagonal screw on it. Looking from the top down, ensure the position of the flywheel at the bottom of the rear derailleur is in line with the current gear on the cassette.

The Thunder 1FT has a net weight of 29.5kg (65lbs) and a maximum load capacity of 100kg (220lbs).

The Thunder 1FT has four riding modes: 0, 1, 2 and 3. You can shift up or down between the modes by pressing the power button and M button. In mode 0, the bike will have no pedal assist. In modes 1, 2 and 3, the bike can reach the maximum speed, but the level of pedal assist will be different.

The charging port is located under the handlebars on the left side of the frame.

The battery uses 52 18650 cells with a rated voltage of 48V and a rated capacity of 10.4Ah.

It takes 4 to 5 hours to fully charge the battery using the standard charger with an input voltage of 110V-240V/2A AC.

The recommended tire pressure is 30 PSI. It is suggested to lower the pressure slightly on wet roads.

The tires are 20"x4.0" pneumatic rubber tires.

The US version is Class 2 with a top speed of 20 mph for both throttle and pedal assist mode. The EU version has pedal assist only and a top speed of 25 km/h to comply with EU regulations.

The US version has a range of 36 km in throttle mode. The EU version and US version in pedal assist mode have a range of 70 km.

The US version uses a motor with a rated power of 500W. The EU version uses a motor with a rated power of 250W.

The unfolded dimensions are 1670*580*1095mm. The folded dimensions are 1000*580*750mm.

It uses Shimano shifter, derailleur and cassette.

The front fork uses hydraulic damping, and the rear fork uses a 1200 lb spring damping system.

The frame is made of aluminum alloy.

The brake discs are 160mm, specifically the JAK-8V model.

It is recommended to adjust the shifter during riding. The handle on the dial is used to shift down. The blue button at the thumb position is used to shift up.

You can adjust the position of the rear derailleur by turning the hexagonal screw on it. Looking from the top down, ensure the position of the flywheel at the bottom of the rear derailleur is in line with the current gear on the cassette.

The bike weighs in at 25kg (55lbs) and has a load rating of 100kg (220lbs).

The US version is a Class 2 electric bike, with its top speed capped at 20mph for both throttle/ pure electric and pedal-assist modes. The European version maxes out at 25km/h on pedal-assist in compliance with EU regulations.

The charging time is 5-6 hours with the standard adapter input voltage of 110V-240V/2A AC.

The Tempest 1 has a net weight of just 18.5kg (41lbs), thanks to its lightweight aluminum alloy frame.

The bike weighs in at 18.5kg (41lbs) and has a load rating of 100kg (220lbs).

The charging time is 4-5 hours with the adapter input voltage of 42V2A.